We offer flat rate shipping for Australian deliveries of $8.95. If you are in Rockingham, Western Australia or surrounding suburbs you can arrange to pick your order up for free. Postage is free for Australian orders over $150.
For international orders please contact us for a postage quote before ordering. If you order without obtaining a quote for postage an additional invoice will be issued with postage costs.
Generally all of our items are in stock, however at times we may get the supplier to send direct to you (usually larger orders). If this happens and the item you ordered is not available we will contact you as soon as possible (within a couple of days) to notify you of delivery time or the need to cancel your order. In the unlikely event that a cancellation of your order occurs a full refund will be offered.
We aim to post orders within 48 business hours of payment clearing.
We accept payment through our website using Paypal. You can use your credit card securely through Paypal without setting up an account. We also accept direct deposit.
Goods are only dispatched upon receipt of full payment.
Layby Terms and conditions
A minimum deposit of 10% of the total of the lay-by must be made at the time of the layby. This 10% is not refundable.
Regular fortnightly payments MUST be made. The layby must be paid off in full within 3 months from the order date.
Payment is required by direct deposit into the Australian Baby Supplies bank account.
If you cancel this lay-by, all monies paid except the initial 10% deposit will be refundable.
Refund, Exchange and Repair
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Each manufacturer also has different warranty terms and conditions. If you believe the product you bought is faulty please contact us, so we can assess whether the product is covered under the manufacturers warranty for repair or replacement.
Due to the nature of the products we sell, we do not accept returns for any purchases where you have changed your mind or if the product has been used.
If you have any problems with the products you have purchased please contact us. We are happy to help troubleshoot problems and make your cloth nappy buying experience a pleasant one. Please note that warranties do not cover incorrect fit, leaking or incorrect care. Please read the manufacturers care instructions carefully.
Any information you give us to complete your transaction is strictly confidential. Your email address, and any other information you provide will not be sold, or passed on to any third parties.
We do keep copies of all transactions and correspondence for record keeping purposes only. This may contain personal information. If you have chosen to subscribe to our newsletter then your contact details will be retained for regular emails keeping you up to date with our store specials, competitions and new products. You may unsubscribe from this at any time.
We strive to ensure the security, integrity and privacy of personal information submitted to our site. We also endeavor to take all reasonable steps to protect the personal information you may transmit to us. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
This website is our property. Our website includes copyright material, trademarks and registered trademarks which belong to us and others. You can only use it to browse and purchase our products.